The Best Little Floorhouse in Texas

I am so in love with my new Cali Bamboo floors. My husband and I did quite a bit of shopping around before choosing "The Best Little Floorhouse in Texas" to install our floors. Our first contact at the store, we received superb customer service from Nicole, she was so delightful to work with. From ordering samples, keeping us updated on delivery dates, setting an installation start date, she was the best. We were also happy with the installation team. Dwayne and his crew were very respectful, punctual and professional. We would also like to give a big shout out to the owner, Jamie.

STAY AWAY FROM THIS BUSINESS. THEY DON'T RETURN CALLS, THEY DON'T ANSWER EMAILS AND THEY TAKE YOUR MONEY. WE ARRANGED FOR THEM TO HANDLE SOME MEDICAL OFFICE FLOOR REPAIRS AND THEY ASKED FOR THE PAYMENT UPFRONT AND THEN STOPPED RESPONDING TO ANY COMMUNICATION. WE DROVE BY THEIR BUSINESS AND IT DOESN'T LOOK OPEN, EVER.

My parents prepaid them weeks ago for the supplies to come fix her floor and she has called every day since then and they don’t respond. There’s some message saying they have had some emergency but someone should be there to answer the calls at least. She is seeking legal council now. They need to either refund her money or come fix the floor. Do not use this company!! So as an update to your response. It is NOT bullying when someone posts their experience on a review site. That’s what the review section is for. We understand that emergencies happen but you can still communicate with customers. Instead of not believing in someone being honest about how they feel that have been treated by a company, you should believe in better customer service and not taking money from people, and disa

EXCELLENT CUSTOMER SERVICE!! Jamie, the owner, went above and beyond to help me get the tile I needed to finish a bathroom project. I had a problem ordering the tile locally, as it needed to be ordered through a contractor. I called The Best Little Floorhouse In Texas, Jamie was able to order the tile I needed and get it to me in plenty of time to not hold up my bathroom project. I highly recommend working with Jamie and supporting her family owned business.

Our family recently bought a new home which was due for a total flooring makeover. We were lost shopping around for options till we found The Best Little Floorhouse! Owner Jamie was more than generous with her time and professional guidance. They were so patient with use while work worked through finding LVP and carpet that was a wonderful quality but still in budget. She went above and beyond with providing multiple free estimates, guiding us through portions we choose to self install to stay in budget, and her crew was quick and very professional on the carpet installtion. We are very happy with the end result and happy to support a wonderful local business that works hard to meet their customer's needs.