The Home Depot

I want to give a huge shout-out to Mike in the Drywall department. Not only did I not have to hunt someone down for help, but he simply walked by, saw me loading up, and immediately offered assistance. He helped me move roughly 1,400 pounds of drywall onto a cart, and without me even asking, he offered to help load it into my truck after checkout. Mike was extremely personable, knowledgeable, and genuinely kind. I really appreciated our short conversation, he’s the kind of employee who makes a real difference in a customer’s day. I’ve probably spent more money at Home Depot this year than any other, and having someone like Mike step in just because is a trait that’s becoming rare in retail. I truly hope this review reaches the right people. Mike absolutely deserves recognition for going

The store did not honor a warranty on a new fridge and lied about the coverage. They should have replaced a 9 month old fridge and they said it had no warranty when it did. They refused to reimburse for the old fridge and I had to buy a new fridge on my own. This is a thoroughly dishonest retail establishment

I bought an all in one washer/dryer from Home Depot in ft. Gratiot, mi. I was told that I couldn’t pick up the appliance, that it had to be delivered which I had to pay for. I gave delivery instructions that were completely ignored. They sent two kids that had no knowledge about driving a straight truck or the size of their truck. So they pulled into a driveway that I told them not to use. It had a power line stringing across the driveway that they proceeded to tear down. They hurriedly unpacked my appliance and installed it and was gone. They were supposed to take the packaging with them but left it in my front yard. I then found the power line tore down. I called customer service and made a claim and someone would call me in 48-72 hours. I’m still waiting for that call. Looks like I will

After two days of Phone run around with the Home Depot, we came to Port Huron at Home Depot and a young man named Trevor. Had our problem solved within five minutes. Great young man deserves a raise. Highly recommend you check them out. He’s at the customer service desk/return desk!

Abby was amazing at helping us order something offline , we almost left when we asked customer service for assistance and they were not helpful and very rude .. my husband decided to go back and talk to someone by appliances and Abby was very helpful and we were able to get what we needed ordered in less than 5 minutes.