The RTA Store

Buyer beware! Do not order from this company, they have terrible customer service. I have two damaged cabinets and instead of sending me the replacement parts for the cabinets, they want me to purchase a new cabinet at 50% price. This is the most ridiculous thing I have ever heard. The damage happened in shipping you can clearly see it is from where the straps were too tight on the box. I will definitely use a different company for my next cabinet purchase.

Detailed experience with RTA Store We sought out to create an amazing custom kitchen on an RTA budget. We wanted white oak lower cabinets, with white upper cabinets that went to the ceiling. Now that our contractor is complete, we are quite happy with the look of the cabinets we got from the RTA Store, but it was definitely a journey to get here. Some things to really look out for and/or be aware of. 1. RTA Store does not manufacture these cabinets. All of my cabinets (Asheville White & Ashville Rift Oak) came from Tribeca Cabinetry. Keep this in mind since they have little control over their manufacturer 2. Painted cabinets - Our white cabinets were the Asheville White line. These are sprayed with a white color and then with a clear varnish type coating for hardness. Their painters are

I’m on my 4th attempt at trying to get undamaged panels and panels that don’t have splotchy paint. I paid extra for a warranty and still can’t get enough panels to put together cabinets. The quality deserves 1 star but I gave an extra star bc their claims department contact is nice. Beware buying from them unless you have time to play their game of attempting to get usable parts repeatedly.

We ordered cabinets from RTA Cabinets on August 7. As of August 26, we still do not have them. Our project has now been delayed, directly impacting our business and livelihood, despite paying $300 in shipping for what should have been a straightforward delivery. RTA’s chosen freight company, TForce, has been unresponsive and dishonest from the start. Calls to the warehouse went unanswered for days, even TForce’s own customer service couldn’t reach their warehouse during business hours, and when we finally got through, an employee admitted they were intentionally not returning calls to customers because they were too backed up. Our shipment sat in their terminal for nearly a week with no confirmed delivery window. On top of that, TForce falsely reported to RTA that we had declined a delive

My wife and I own a home improvement company buying and renovating old homes. We have worked with the RTA Store numerous times over the years and have always been extremely satisfied with the results. Our designer for our most recent project was Virginia Porten. We cannot say enough about her. She gave us helpful ideas and feedback throughout the design. Virginia was always quick to get back to us with updates which kept the project on time and on budget!! After working with the RTA Store I cannot understand why everyone doesn't use ready to assemble cabinets. The savings is significant and the customer service is top notch. Thank you to the RTA Store and Virginia! 5 stars!!