Thornton’s Plumbing Inc.

I contacted Thornton Plumbing to ask about a repair to an outside shower. Pipes burst during cold weather. I got a quick callback from a plumber who had gone by the house to take a look. He said he could do the repair the next day after acquiring the parts. We never heard back from him or the company. At this point, we're two months out- no word.

I have never had such a bad customer service experience than I did when dealing with Thorton's Plumbing. Their fees are outrageous!! The owner of the company should be ashamed as an owner on the way he handles dealings with customers and ripping them off. Do not even pick up the phone and call them, you will be waisting your time. There are plenty of other companies in Jacksonville that can provide plumbing needs.

ONWASA notified me of a potential water leak. Thornton's Plumbing came out, and he determined it may be a problem with the water company. They didn't charge me since he didn't do any work. I was fully prepared to pay for a service call. What an outstanding, reputable company. I would highly recommend them.

Thorton's is a very awesome reliable company and extremely affordable. My husband was remodeling our bathroom and when he went to turn the main water valve back on around 9pm the valve broke. I called around to a few different places. Some said they couldn't come at night since its outside, others took forever to call me back. Thoron's was the first to respond and had a tech at my house in an hour. Richard did a great job, he was polite and friendly. On top of that it was affordable even after hours!

Man showed up on time, actually just 10 min early, well dressed and of good manners: Extremely freindly. I had low water pressure in the house. He quickly identified the problem and dug and fixed the pipe in two hours. $95 an hour bit pricy but I'm not a plumber nor have the no how, I would have gone with a cheaper rate for what needed done. However his no bs turn around on the job was worth it.