Tidal Wave Response

Five stars is not enough. I cannot express the gratitude me and my family have for the quick response, the thorough work, and overall generosity this company showed us through this entire process. We had extensive water damage from our main level, down to our finished basement. This occurred on the night of Christmas Eve. John showed up the next morning, on Christmas Day, and did a preliminary check of all the damaged areas. The very next day he had a team out to remove, clean, and dry all affected areas. Four days later, we meet with Dan, and he begins to plan the repair process. The very next day, we have crew members at our home to begin the repair. I looked at the damage and surely thought this would take a month or months. They were able to repair all damaged areas to better than new

I have never done this, but I am going to post two reviews for this company. The first review that I am posting now is going to be based off of response time, attentiveness, and effectiveness. When I say the bar has been set high… I’ve never had to deal with Remediation companies, but I have only heard the worst and how they can cost you an approval through your insurance for being able to use your benefit. This company since the moment I called my plumber at 10:40 PM on a Wednesday and let them know that I had a Water emergency, has responded within minutes of EVERY point of contact. I contacted my plumber told him I had an issue at 10:40 PM, my plumber said not to panic. He had a great Remediation team and he recommended tidal wave and Mr. John. Mr. Jon was texting me all of the informat

John and his entire team are absolutely incredible. They took care of me after my pipes busted with such speed and professionalism I truly felt like more than just a client. I highly recommend Tidal Wave for all of your mitigation and restoration needs. Simply the best.

Working with Tidal Wave was so efficient and their process was extremely transparent. They delivered what they promised, and were very upfront about expectations. Specifically, Dan Pavlenko did an amazing job Making sure our home leak situation was handled professionally and quickly. Dan was amazing to work with and directly handled conversations with our insurance company to ensure we were being taken care of. Would definitely recommend using Tidal Wave and very specifically working with Dan.

ABOVE AND BEYOND!!! I had a tenant from hell who destroyed my home. John, Billy, and their team came in a made the entire process as easy on me as possible. They helped fight with the adjuster/insurance company who was trying to cover less than half of the repair costs. After the eviction of the tenant they helped with the clean up that she left and I was having to handle. They were GREAT at communicating throughout the whole process and worked with my crazy schedule for meeting up. They were understanding of the horror I was going through and really took their time to make the process as easy and painless for me as they could. On top of all that the repair was quick and completed with quality products to the point you wouldn't have known we had to replace all the floors and molding,