Turnbull Heating & Air

After postponing our routine furnace maintenance twice, putting us into January- 2 days prior to a major winter storm, we went from a working furnace to a non-working furnace in an hour's time. A replacement part was going to cost $763 and needed to be ordered. The installation of the part would be determined after it was acquired. estimated time frame 2 or 3 days. Oh by the way, our warranty ran out in June. We purchase both our furnace and air conditioner from Turnbull and have faithfully scheduled routine maintenance every year. We were told our choices were to replace the part or get a new furnace. We were charged $160 for the service fee and we paid it. For fear of pipes freezing in sub zero temperatures, I was able to find a local repairman who had our furnace back in working

UPDATE ADDED: My son had a furnace installed by them in 2021 and it has been nothing but problems ever since. The system has broken down multiple times, leaked, and—most alarming—had wiring that short-circuited and CAUGHT FIRE TWICE! When service was requested, Turnbull refused to take real responsibility. Parts might be covered under warranty, but customers are still left paying hundreds in labor fees for issues that were clearly tied to poor installation. Even when management promised in public responses that they would “make things right,” they have not followed through. The pattern here is simple: bad installation, constant repairs, and no accountability. Save yourself the stress, safety risk, and unnecessary costs—I would not trust Turnbull Heating and Cooling with something as import

Update (Sept 2025): The “owner” of Turnbull has now edited his reply to my review to claim Turnbull did not install my unit. The facts: The furnace was installed in 2021 by Winters Heating & Cooling. The installer was Brendan (listed on my install paperwork). Winters merged with Turnbull in August 2023. Despite this, Jake (Turnbull’s owner) now claims that merger didn’t happen. In January 2025, when my 4-year-old unit failed during single-digit temps, the technician who came out—and charged me $400+—was the same Brendan who originally installed the system at Winters, now working under Turnbull. His name appears on my installation record and the subsequent Turnbull service invoice. (See photos) So the truth is evident: rather than stand behind workmanship and take care of customers, Turnbul

I can’t recommend this place enough. They replaced the furnace and water heater in my 1817 house in one day. They gave me a killer price and a killer warranty. I have to give a shout out to their employee Jason Majors, he made the entire process quick and painless! He’s a great asset to that company and I’m very happy with the entire process.

We had our duct cleaning done, both techs, Fred and Andre, are very polite & courteous, did a fantastic job, we couldn't have been more pleased, and thanks to Liz the price she quoted, was the price we could work with to get everything done the right way!