United Rockland Stairs Inc

We have a very pleasant experience with United Rockland Stairs. I went in knowing exactly what I wanted. Mitch gave me a fair price. He came over to review what exactly needed complete and then the installer came just a few short days after. Quick, easy and great quality work!

Very good company and excellent quality product. United Rockland was brought in by my contractor for 4 new 2-story townhouses with 10' ceilings, so they provided four 10' wide oak stairs with mid landing. Really excellent workmanship, very solid, with select materials, and the cost was, I know from many quotes, as good as it gets, and the quality was much better than expected. Bill was a delight to work with, and his documentation is outstanding. I think they are a good company if you seriously have a project - is my remark after reading the lower scored reviews, all from people that did not actually become customers. They are a high-level stair shop, I understand perhaps the best in their region, and priced fairly, so they are busy. It would make sense to chose their customers as they do

Just had the interior rail in my house replaced replaced by these guys. The installer did a great job, answered all my questions and was neat and professional. I realize most of their work is for Contractors and I felt lucky to go directly to the source rather than them being a subcontractor to a GC. I had to make an appointment to visit the showroom with photos of my house and meet with a salesman to get an estimate. It was well worth the effort. I was able to see real life samples rather than look at photos. 1st class work at a fair price. Highly recommend them.

The pros: I was a walk-in and was still provided service, despite not knowing to make an appointment. The individual I worked with did a nice job at looking at the pictures of my stairs, listening to what my needs were financially, and showing me different styles on display. He came up with an estimate and said to email if I had any questions or want to make any changes. The cons: I followed up with an email about 2-3 weeks later on a weekend when they were closed. (I was looking for a different style and possible ways to decrease cost to save money.) I got a response Monday morning to resend photos and that he’d be happy to help. I sent photos that same day… no response back. Sent an email again that same week… no response. I called 3 times and the individual was never there at the time,

Really disappointed with this company. Went in here for an estimate and was “greeted” by the woman at the front desk by her doing “rock paper scissor” with the other employee to see which of them would have to deal with us. Thankfully we didn’t speak to her. The guy we met with (Kevin) seemed really nice and knowledgeable. We spent about 30 min going over what we wanted and he said he would get back to us ASAP with an estimate. We didn’t hear from him for over two weeks before we decided to call. He was very apologetic and stated he would come to our house to complete the estimate the following day. He never ended up coming nor did he call to say wasn’t. I heard customers saying not to use this company but the reviews made me think twice and give them a shot. Lesson learned.