United Service Co

We've never dealt with this company before, but I called this morning with a piece of equipment down. They had a tech here within a couple of hours. He was a nice guy, worked fast, was friendly and competent and got the unit back in service. We will absolutely be calling these folks again when a chiller or HVAC system breaks down - top notch service! It sounds like a paid ad but it's not - I genuinely wish I knew about these guys years ago - they could have saved me so much time and hassle.

We have had many service visits from United Service. From our twice-yearly seasonal service to the complete replacement of a roof-mounted HVAC unit, I have found them professional and pleasant to work with. The office staff is efficient—they answer my questions promptly and completely. The techs show up on time, with everything they need to complete the task. They have been honest with me about their busy time (throughout the summer) and quieter times (fall, winter, and early spring). I do my best to work with them so our organization has the heating and cooling we need. Great job!

Had an interaction with one of their drivers this morning at AJ Kings in Salem. He was rude and did not come across the somebody I'd want to welcome into my home to do work. Being a good human being doesn't cost anything!

Called this company today for our ice machine. This company was listed on the preferred list of repair companies from the ice machine manufacturer. When I called a woman answered the phone. I explained that we needed service on our ice maker. She then told me that she couldn't help me that they were very busy and weren't taking new customers. A service company that isn't taking new customers??? I could understand if they couldn't come out right away but to be in a manufacture preferred list and say we aren't taking new customers I can't help you is ludicrous.

Don’t bother calling them totally rip off ! As well as takes forever. So they can make money On the time they putting making stores so they can get away and I m sure 99/100 they might get away cause They know customers don’t know so they takes advantage of that. I won’t call them ever!