Upstate Appliance LLC

Called Jim (Upstate appliance) at 8:30 this morning for my broken washer, after having multiple people tell me they couldn't get to my house till Tuesday or Wednesday( I don't get many days off) . Jim was able to get here between 11-2. He came at 11:45 and was out by 12:45. Great customer service and knew exactly what he was talking about. My washer works great again and I have zero complaints. Thanks for helping me out today, I really truly appreciate it.

I'm writing this review 6+ weeks after Thanksgiving, but I wanted to express my sincere gratitude to Upstate Appliance LLC. Jim went above and beyond to ensure my tenant's oven was repaired just a day and a half before Thanksgiving. From my initial call, Jim was incredibly knowledgeable. Based on the stove's make and model, he already had a good idea of the issue (oven baking failure, but broiling correctly). He even ordered the necessary part before even arriving at the property! Jim arrived promptly and quickly replaced the faulty part. The oven now works perfectly, and my tenant was able to enjoy a wonderful Thanksgiving dinner. This positive experience with Upstate Appliance LLC was recently brought to mind by a review I left for another company (a furnace repair company) that provi

After Arctic wholesale took my $100 and left me with a broken fridge, the guys from upstate came early and were done in 20 min. The price was right (the same price he quoted me on the phone)and the repairman was courteous, prompt, and professional. After being diagnosed with this awful disease I thought that was the worst that could happen but people taking advantage of you in your time of grief and need. The guy at arctic said that's our policy. I'll never call them again. I bought the refrigerator from arctic a few years ago and now I know to call the guys at upstate. I told the guy I had radiation that morning and he accommodated the time, and wished me well before he left. Now that's awesome customer service!

An appointment was scheduled. They no show and no called, and now aren't responding to my voicemails. Bizarre way to run a business.

Called Jim he was on time to the appt and was nice, knew exactly what the problem was and fixed it in about 15 mins. My only issue is that I paid him cash and didn't get a receipt afterwards, I have called him and text him for a week now he told me he would send it and has not. Jim I have zero issues with your service just pls send me my receipt for the $140 I paid you to steam out the refrigerator line please