Upstate Thermo King of Rochester

Friendly Folks, professional team on site. bring in my reefer trailer for a quick repair. Kevin is a great gentleman to work with, he even offered me fresh coffee while waiting on the service.

I was having trouble with my Tripac. I went as far with it as I could. I called UTK, and the woman that answered, checked with the Service manager, and told me to come right in, they'd work me in. I got there roughly a half an hour later, checked in, and was told the tech would get to me as soon as he could. I looked out my passenger mirror 10 minutes later, and Gary, was working on the Tripac. It took him about 15-25 minutes to find the problem, and I was back on the road in an hour. Gary did an awesome job! I won't hesitate to use their service department again. Thanks UTK of Rochester! You have a great team!

Great people to work with my espar heater went out and they stayed late to fix it. So I can have heat in my truck top notch guys I would recommend them to anyone for apu needs.. thank again nick

Called to see if I could get a PM done on my Reefer unit and they said yea come on in.. waiting maybe 30 mins and they pulled me in. mechanic was thorough and updated me and ask me if there had been any issues etc. was very happy with the service

I'm an OTR driver out of Georgia. I came in because my unit would not heat. The service tech performed several test to pinpoint the problem. At the end of the day, he was honest about what the issue was and upfront with the cost of the job. They had me in and out in a few hours. It was great to receive 1st class service with a shop as a first time customer. From the young lady at the service window, to the technician that came out to look at my unit and all the way to the shop manager getting me squared away, I would definately recommend Upstate Thermo King. I wouldn't hesitate to come back here if I had another issue with my unit.