Virginia Electronics, Inc.

This company was selected by Lowe's to do the repair on our clothes washer. We took the initiative to get an error code from the washer and provided this to Lowe's. Our initial visit was set to be Nov 10, but Virginia Electronics called and said they were ordering a part based on our error code, rather than making the visit and finding out what the problem is themselves. (Do not provide them an error code, make them do their visit. Our error code was likely wrong, as we are not professionals). We called them a week later to try and confirm when they would be coming with the part they ordered, so we could make sure someone was home. They told us that they "just received parts and they have to figure out what they have.", and they would call us back. Of course they didn't, so we called agai

My washer stopped working correctly, luckily I added the Protection Plan from Lowes when I made my purchase @ 2 years ago. After filing a claim a Technician from VA. Electronics (Tim) called to talk about the issue and set up an appointment. Based on our conversation Tim determined it was a problem with the Mother Board, as they have been receiving many calls from Whirlpool customers experiencing the same issue. Tim would have to order the part then schedule an appointment which he did. Upon arrival to my home another Tim stated that the washer only needed to be recalibrated and that this happens sometimes when there is a loss of power. Tim advised if I had any issues within 30 days to call him back ( he provided me with his cell). The original problem continued and I called Tim he seemed

Do not use this business. They say they will show up, but don't. I don't know what is happening with this business, but they have come to fix a warranty-related issue with a refrigerator at least three times. The latest appointment was to be on December 17th, which I confirmed. At around 11:30, I received a text message asking me to reschedule the appointment. The reason given to me was I didn't answer the phone, so the appointment was cancelled. I called the office and explained that I didn't understand why the technician cancelled, as I had confirmed I would be here at the scheduled time. Stephanie became defensive and told me I could get another service provider, but her firm had the required part. Not good. We rescheduled for today, and I told Stephanie that the technician, Ti

I wish I could give them 0 stars. If Lowe's uses them for your warranty, be prepared for them to cancel and skip appointments and never do anything they say they will. 54 days without a washer because they didn't care about their customers at all. In the end, Lowe's just replaced the washer. I fully believe our washer was fixable, but this company told us point blank to go somewhere else if we didn't want to wait a month for service (knowing we couldn't). We did report them to Lowe's because it was awful. The receptionist also way overshared her own life stressors every time I asked for an update.

Excellent Customer Service 2:59 PM: Stephanie demonstrated amazing customer service at the very last minute before her day ended, literally lol. I called and she was more than happy to assist even though they were a minute from closing. I haven't had much experience with Virginia Electronics but so far, the service has been great. Definitely will recommend based on professionalism, care and service