Windward Ac and Heat

We originally used this company for full dual AC Split systems, cost over $8000+! They recommended routine maintenance so we signed up for that also, they recently came over and our AC stopped working after, making it 80 degrees in our home. I called and they said they were too busy to help, appts were 4+ weeks out, offered no future date to try and help, no swing bys while already in Lahaina. Suggested hiring out "Licensed Contractor" no help, no recommendations and to do it on our own. So I called back to cancel our routine maintenance and while I was telling the OWNER why we were cancelling our business she informed she was the actually the one with the lack of help on first call and then proceeded to hang up on me. Hence, why I took the time to write this review so other people can kno

I hired these people to come fix a leak. I trust what the service guy advise me on the phone what was needed to service my AC and stop the leak. He insured me that if I paid and extra unexpected amount he needed he would fix my problem and I wouldn't experience bad service like I did with a prior AC company. Well once again I am in the same situation perhaps worst. When I got off work the same evening of service I still had the leak even now and now I can't get anyone to return my calls after several messages I've left over the past 2 weeks. Totally different from when I 1st called to hire them as they called constantly to get the service call. No customer should be treated like this, so beware....

Windward AC and heat installed a unit on March 2023. No one wants to go behind another business to fix the problem. This company is aware of how it works and has offered no help. Still in heat in June 9.

Extremely helpful and professional, I strongly recommend Windward to anyone in need of AC maintenance or repairs

Johnny was so informative and took his time to listen to me and figure out the problem. Went above and beyond!