Comfort Care Heating & Air Conditioning Inc.

Thank you guys for coming out quickly to verify my new HVAC unit that was installed a couple of months ago has been draining properly and working fine in cooling mode, and is safe & ready for heating my home this fall. They also took care of me quickly when a problem had occurred during installation and fixed the issue. I believe they are honest to do business with and recommend them.

The man who came in November was very nice. However, we told him that we had two concerns, both of which Comfort Care had told us should improve with our new unit: 1)Our bedroom & bathroom are still too cold. 2) Even though our new unit is a sere(sp?) 20, our heating bill has not gone done at all. He did not address either of these concerns; he just said "Everything seems to be working fine." However, today Jason came; he is so knowledgable & thorough! He discovered that when our unit was installed, they put in almost twice as much freon as was supposed to have been put in, which has been making our unit work harder & costing us $$$!! So we would give Jason 5 stars, & the installers and the guy who was here last month, 3 stars at the most.

Sam, our technician, was fantastic! He arrived on time, was courteous and polite throughout the visit, and took the time to clearly explain the issue we were having. He also made a thoughtful repair recommendation that helped us feel confident moving forward. Excellent service—thank you, Sam!

The technician was great but a lot of hidden cost. They charge $175 to show up and 30 minutes time to determine the issue. After that, they start billing. They automatically check the Freon level as part of every visit but don’t tell you that is an extra charge. So make sure you fully understand their pricing before having them come out.

Tristan was very professional, identified the problem and had our furnace up and running in an hour! We had a wire burn out and caused our entire furnace to go down. I called them Monday morning and they arrived before noon. Very impressed he also noticed it may be under powered and took measures (ok'd by my husband) to hopefully prevent this from happening again. 10/10