Duty Calls Plumbing

New Castle, IN · Plumber

Rating
4.9/5
★★★★★ 4.9
Reviews
20
Rank in New Castle
#1
of 56 home service pros
City Percentile
71%
rating percentile
Address
Duty Calls Plumbing, 490 Indiana Ave, New Castle, IN 47362
Phone
(765) 400-1710
Website
dutycallsplumbing.com

Duty Calls Plumbing is a home service pro located in New Castle, IN. It is one of 56 home service pros listed in New Castle. Its 4.9-star rating is above the New Castle city average of 4.3 stars. Based on combined rating and review volume, it currently ranks first among home service pros in New Castle. There are 10 photos associated with this location.

About Duty Calls Plumbing

Welcome to Duty Calls Plumbing, your trusted New Castle plumber and Muncie plumber providing expert plumbing services throughout Central/Eastern Indiana. As a family-owned and operated plumbing company, we serve New Castle, Muncie, Indianapolis, and... More

Customer Reviews

★★★★★ 5.0 Bradley Probst · Jan 2026

Duty Calls Plumbing installed a new iron tank and pressure tank for our water heater. Garrett was awesome to work with! He was extremely knowledgeable, caring, and service oriented! He was very patient in answering all of my questions and educated me. They will be the first I'd call for future plumbing needs. Highly recommend!

★★★★★ 5.0 Janie Alfke · Mar 2026

Tyler and Nate were absolutely awesome! They were able to help us with our garbage disposal the same day it broke. They were both super friendly and transparent. I would definitely recommend their service and I am keeping the number for any future needs. 5/5 Stars!

★★★★★ 5.0 John Brotbeck · Feb 2026

My first experience could not have been better. They came the same day to fix a running toilet and change two faucet cartridges. From the friendly person answering the phone to the professional service technician’s speed and courtesy, I will definitely be reaching out to them again in the future. I really love the vinyl wrap design on their vans, too. Pricing is fair and up-front. 10/10 would recommend.

★★★★★ 5.0 Rieley Hobson · Jan 2026

Very pleased with Duty Calls Plumbing. I had sewage back up in my basement on a friday afternoon, gave them a call and they had me on the schedule first thing Saturday morning, I couldn't be more appreciative. They sent Charles to troubleshoot our sewer issues and within a half hour he found and resolved the issue, whilst explaining a few options that they could provide, once again very appreciative of the communication and clarity. Charles did a fantastic job. Thank You Duty Calls Plumbing!

★★★★☆ 4.0 Joanna Wetzel · Dec 2025

EDIT: the experience we had with the specific plumber that they sent was not thorough or well done in the slightest. However, they have went above and beyond to make things right with us and have handled the situation very professionally and kindly. They did offer to send another plumber out free of charge and did a number of other kind acts to show that that is not how they intended the service to be. We can’t be more grateful for them taking the situation seriously and acting on it quickly. The guy was in and out. As soon as he got there tried to say it was a “foundation problem” without even having the time to actually look. Our wall in our basement was pouring water and is soaked on top of a sewage leak in our basement. He dismissed it all. We also told him about our toilet not flushi

Accessibility & Amenities

✓ Online Estimates ✓ Onsite Services ✓ Wheelchair Accessible Restroom ✓ Wheelchair Accessible Seating ✓ Repair Services ✓ Gender Neutral Restroom ✓ Lgbtq Friendly ✓ Transgender Safespace

Services

PlumberBathroom remodelerContractorKitchen remodeler

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This listing is informational. Contact the business directly to verify credentials, services, and availability.