E.R. Lighty Co.

I cannot express enough gratitude for this company. I called about 8 companies in a panic because I had a leak under my mobile home and very low temps were coming. The other companies didn’t even try to help and offered service 8 days out and just talked numbers. This company treated me like an actual person. I have never experienced customer service like this before. Anita, you are a blessing. Thank you and Dawson so much. You have a life long customer.

Overall amazing service. The person who answered the phone was so nice and very helpful. She was able to get me an appointment right away and their prices are good. The guys that came out, especially the first guy who came out to verify the problem prior to install of a new well pump, were so kind and helpful. Kindness goes a long way and this company has gained a new customer for any future needs. If you’re looking for a job done right by people who take pride in their work then this is the company for you!

Plumbing/Well: Travis responded last evening to our residence for low water pressure throughout the house. He was thorough with his troubleshooting and diagnosis. He explained the problem, repair and pricing, also advised on some minor issues with the boiler. He was back out first thing this morning to repair the issue, the water pressure is better than ever. 2nd time using this company and been great both times, a great small operation, highly recommend!

Update: despite my earlier positive review, the last three times I have called Lighty for repairs or estimates, their charges have been through the roof (yes, even with inflation and Covid 19). One example--to fill my unit up with R22 they charge $250 per LB. This is insane. For a new unit installation, they quoted me at 14k for an Amana. I have selected another company (DNR) who charge $150 per lb of R22 and 5-7k for an entirely new unit. I have checked with other vendors who quoted me similarly to this quote from DNR. With that said, the service from Lighty is still very good and they definitely know what they are doing. They've come out on late night house calls when we had our sump pump overflow and nearly destroy our basement. They are very professional and courteous. Old Review: I h

Had an element replaced, and was charged $427 for the part and labor, this seems expensive for an element replacement, but I agreed to it which is not their fault . The issue I had is the initial quote I received was $516 which included the callout cost. When I called to service an appointment I was told that the callout fee would be waived if I agreed to have them do the repairs. The fact that I had to ask the repairman why the callout fee was still included in the quote and that I had to let him know I was told that it would be waived before he removed it from the quote suggests some dishonesty on their part to make a few extra bucks.If I hadn't said anything I most probably would have ened up paying for the call out and repair. Also,on the invoice they stated "N/A" for warranty on parts