Ferguson

Very helpful supply house. I own Just Right Heating and Cooling and every time I need something they are there for me with a friendly attitude.

Wholesale supply store. They have a bit of everything, but mainly plumbing related supplies, along with HVAC, tools, and much more. For business to business only.

Absolutely number 1 in customer satisfaction. I had gone there today. I went there with a picture of the part I needed. They were very informative on HVAC problems. The guys were professional and answered all my questions. I had told him my baseboard heating problem. He explained how my system worked and what my problem might be. I had 3 people look at my boiler and each one told me a different answer. Guess what? They were all wrong. I might be a Jack of all trades but I have never once in my life worked on a baseboard heating system. Ferguson had all the parts I needed to fix my problem. The parts were less expensive then Home-Depot. They even through in a piece of PEX pipe for free. Saved me $. They guided me through the steps I had to do and my boiler runs a whole lot better. He taught

Tried to call in a simple order this morning with 2 separate items at it. One small brass plumbing part and 1 box of HVAC pipe. I was told that I have to talk to 2 different departments separately because I have a plumbing part in an HVAC part. Then when they transfer me to those departments, no one answers the phone and I get sent to voicemail. And all that is after you navigate the touchstone system that answers the phone initially. This company could not make it more difficult to phone an order in if they tried. I gave up after 15 minutes and 4 phone calls and I just bought my part somewhere else.

We originally went to Ferguson to order bathroom fixtures in a new build/ renovation project. I have been working with a showroom employee who has been wonderful to this point although she has been out of the office while we are at a crucial time in the building process and need to order additional fixtures as soon as possible or there will be a delay in the project. I called to ask if I could place an order and the receptionist said no, but she could take a message. I asked if there was another employee that could help me place the order and she said “maybe” and would take a message to have someone call me back. I said, call back today? And she said, maybe, I don’t know. I then asked if it would be easier if I ordered the fixtures from the website on my own and she said, “well that’s all