Lennox Stores (Parts Plus)

OTR Drivers: I-90 exit 52E (Walden Ave EB.) Go approximately 4 miles, turn left at Walden Business Centre (sign out front.) At the stop sign, turn right. At the next stop sign, turn left towards Reichart, then back straight across the intersection to set up for sight side backing. Check in at the man door by the docks. If no one's there, head to the glass door entrance. Slide tandems to the rear. There's a truck stop (Jim's Truck Stop/Shell) on Walden by exit 52E.

Lennox is the worst HVAC equipment supplier out there. All of there units are hot garbage and consistently have issues & break down. Then they have the audacity to charge 3-4x more for parts than most other companies do. There tech support always has a 1-2hr hold time, every time you call ( probably because there equipment breaks down so much ). After being on hold for hours, there tech support mis diagnoses the problem, so you have to start all over. As a service tech, i try to avoid this brand of equipment as much as possible. I would rather get a furnace off of Temu than from lennox.

Unbelievably bad service, avoid Lennox and their products at all cost

Just waited on hold 50 minutes. 10:00 am Tuesday morning, noone picked up. This is a major way that I choose my brands and suppliers. Customer service and being able to get prompt answers for parts and tech support.

These guys behind the counter have terrible customer service. I went in to grab filters for and air handler. They said they could sell them to me not being a licensed contractor. I am a chief engineer running an maintaining three 450 H.P boilers and 2 400 ton chillers in a process plant. Needless to say the "lenneox" was pulled from service and replace with another Brand name. If we could not buy parts for the unit doesn't make sense to keep it in service. Now I get my supplies from Upstate, Northstate, Irr and Johnstone and Trane.