Lowe's Home Improvement

I’d like to give big thanks to manager Tyreek in assisting me with removing a heavy cabinet from a shelf , loading it on the cart and then himself and another employee Patrick VP helped load said item into my vehicle . Seeing them help me was like seeing a unicorn, most people employed are lazy and don’t offer or want to help anyone. These 2 gentleman I rate 5 stars and are an asset to Lowe’s , it would be nice to promote them to the next title . I shop very frequent and 90 percent nobody wants to be bothered . This is what great leadership looks like. God bless

From the guys trying to sell me solar panels to the young woman who helped me find polish, they all were very courteous and just plain nice to chat with. Super helpful. My daughter and I are building a powder puff race car (Girl Scout equivalent of Pine Wood Derby) and they were super helpful finding some unique parts

We had a very subpar experience with the Lowe’s kitchen department, specifically working with Kesha, “the kitchen designer”. From the start, communication was significantly lacking. Keisha arrived 15 minutes late to our first meeting, which unfortunately set the tone for the rest of the experience. We paid $75 for kitchen measurements, with the clear understanding that we would receive those measurements once completed. When we later requested them, Keisha refused to provide the measurements, which felt deceptive and unacceptable especially after paying for the service. Communication only deteriorated from there. I’ve sent two follow-up emails and have not heard back in over a week. For a major home renovation like a kitchen remodel, a simple response within 48–72 hours is more than rea

I have been to Lowe’s many times and I keep trying because it’s convenient but it is the worst customer service I’ve ever seen not including the pmPRO Desk. The guys at the pro desk are actually wonderful but everywhere else is torture. You wait in line forever I just waited 20 minutes and no one moves and they’re looking at a license and scanning it. It’s the worst possible shopping experience you can find, no wonder why everybody shot shops on Amazon and I don’t like Home Depot but it’s significantly better than Lowe’s in Yorktown.

The company that Lowes hired to have my flooring installation was great, but Lowes themselves are not the best. 1st the woman on the phone that signed me up for the financing said she would do it for 24 months and they only did it for 12 months. When I called an emailed I did not receive any responses regarding the financing, where now I'm paying for the flooring for 12 months financing. I'm supposed to get a significant refund for my flooring and it's been over a month and I still haven't heard back. When I went to the store the manager which I had to wait on for 1/2 hour to come to customer service said they don't have a check for me. This store has THE worst service when it comes to big projects. I wouldn't recommend using this Lowes for big projects.