Mascetti's Plumbing Sewer and Drain

I had called them for what I thought was a plumbing issue and had to cancel. Turns out I had excessive water coming into my basement from underground from all the snow we got hit hard with..but let me tell you something...the two young men who are brothers came to my home so respectful and Kool ..even tho I ended up not needing their services at the moment...just the fact that they responded even after I had cancelled and assured me that these types of things happen and were understanding...I'd call this company again . Thank you and I will call again🤗🤗🤗🤗🤗🤗

I called them to replace a float switch. They showed up and gave me a ballpark figure of $675. After rescheduling once, they showed up without even letting me know when they'd be here. They proceeded to take apart the sewage tank in my basement getting sewage spilling everywhere. I was then told the whole pump needs to be replaced, at a cost over $2000! After that they just left. I spent the last two hour cleaning and drying my basement from all of the sewage they left behind. I'm beyond disappointed. They charged me $300 to be here for one hour and did nothing but take a couple of bolts off of the tank, which they didn't even put back on. Please stay away from this company!!! The picture shows how much sewage I had to vacuum myself, cleaning up after they left.

I cannot say enough good things about Mascetti's Plumbing. My mother experienced an emergency situation in her home with a leak where we couldn’t identify the source. She lives alone and I was trying to help from out of state. Not only did Mascetti’s respond promptly (on a holiday when their competitors were closed) but they went above and beyond and completed cabinetry repairs caused by the leak (completely out of their normal scope, but they knew my mom was in need). They kept in contact with me during the entire process, and acted with such knowledge and professionalism that is hard to put into words. I cannot recommend them enough for any number of home service and plumbing needs!!

They came promptly, guy was nice, seemed to know what he was doing, explained everything. I assume problem is fixed. Time will tell. My only complaint is that he left a huge mess. Had to throw out my cleaning bucket which he used and a throw rug. Floors, wall, washing machine, toilet- everything covered with black sludge and fingerprints on everything he touched. Took us an hour to scrub everything down. Cost $648 for an hour’s work.

I recently hired this plumber to snake a 60-foot drain from the house to the street. He quoted a flat rate of $678, which I was told was the maximum he charges. When he arrived, I noticed he wasn’t feeling well and mentioned he had just had surgery. Out of courtesy, I helped carry his equipment to the basement. Throughout the job, I was asked to provide containers in case of backflow, a brick to prop the snake, and a hose for flushing . I am sure he had this material , but it made his job easier to ask . The work took about an hour, and while the clog was resolved, the experience left me disappointed. He made a considerable mess and, because I had to leave soon, I ended up cleaning it myself later in the day just to get things moving. While I understand flat-rate pricing, I expected a mo