Middletown Ice & Coal CO

1 star only because I can't give negative stars. Installed an entirely new HVAC system in my (82 year old) mother-in-laws house at a significant cost, two or three years ago. In the past year it has stopped working, including today when temp are in the single digits. The owner sat silently after I described the situation and said, "I am not sure what you want me to do". I repeatedly asked about getting a rep out from the unit manufacturer to evaluate the problem and the install. No dice, he simply ignored that idea. Then, on top of everything else, after talking over me multiple times, he hung up on me. DO NOT GIVE ANY BUSINESS TO THIS COMPANY. THEY DO NOT DESERVE TO BE IN BUSINESS.

We’ve been using Middletown Ice and Coal to buy home heating oil since 1984. My father did before me. When I started using them I knew right away why he stayed with them for so long. They’re friendly and knowledgeable and know you by name when you call. Professional and prompt with delivery. I’ll never use anyone else.

I had them out to look at a heat pump that wasn’t working. The system was less than 10 years old. The service guy spend 2 hours checking it out and concluded that the compressor was broken and whole system needed replaced which would have costs thousands of dollars. Then I called another guy for a second opinion. He spend 5 minutes looking at it, bought a new capacitor for $15, and the system was working within the hour. Then I had to argue with the boss two times about not paying the charge. There is an issue with either incompetence or ethics. I greatly suspect it’s an ethics problem and I won’t ever be using this company again.

Knowledgeable staff and awesome owners they really do get things done right!

Good experience. Pleasant and helpful staff along with fair prices. Recommend.