Patco Pools & Spas Inc

Unreliable! Will say they are coming and then don’t call and don’t show up. Started to open our pool, then said they would come back the next week to finish it, didn’t come, said they would come the next week, nope didn’t come again. 3 weeks later they finally came only to say I needed a new pump and left. Schedule them to come out and replace the pump AND finish opening the pool. Verified 3 times on 3 separate calls that they would be coming on Saturday. Of course they didn’t come or even call saying they wouldn’t be there.

We used to use Patco pools exclusively. But something changed. I am not for sure but have heard that new ownership took over. Whatever the case, the friendly service and fair prices they had offered before are no longer a thing. The prices have skyrocketed and the service has gotten pathetic. Thankfully there is a nearby pool supply shop up on 119 that has friendly, helpful service and fair prices. So no more Patco for our pool. Seriously though, insanely rude and expensive now. Patco won't last long at the rate they're going.

I called to simply get a price for a pool to try to make a budget. However, the woman that answered the phone was very rude and said in a hateful voice "we don't have any pools". I said yes mama I understand I just wanted a price for an oval style pool that's fifteen by thirty feet. She said I don't know why in a hateful voice and then started reading off a list of pools starting with their smallest round pool. I just hang up if they aren't willing to at least try to earn my business I will help them out with that.

First time pool owner. Patco has been spot on with instructing me on chemicals, etc. My pool has been crystal clear since day one. Wouldn’t deal with any other place!

This is a sorry excuse for a pool company. Very very unprofessional, poor communication, unreliability. This is what you get when there is not much to choose from!