Sears Appliance Repair

Gregory was great. He called about an hour & a half before the estimated arrival time to let us know he was on time and would be here at the estimated time. He was Right on time!! He was proessional, explained what the issue was, what he was doing to repair it. Gave us the cost up front. Completed the work in about 1 hr. It was our icemaker. Cleaned up after himself. This entire process was seamless. From scheduling the appointment, to the follow up call from Bernie, after scheduling the appointment & Gregory's excellent communication & work. Will use Sears for all my appliance repair!

The tech was very knowable and thorough. Was able to diagnose the problem quickly and make the needed repair. However, customer service at their office sucks. It's only an AI computer. You can't even ask for a human. My tech was very late and I tried calling to see if I could reschedule without a charge because I had an appointment scheduled 2 hours after his arrival time and with him being so late I was concerned about making it to my appointment. It's not fair to the tech to give this rating a 1 star, but truly customer service is a 1 star, the tech is a 5 star. Service cost is also way overpriced.

They showed up. My technician did nothing concerning my leaking dishwasher. I told him I think it's a seal, but not sure. He then gets on ChatGPT to look up a replacement seal. He said it would be $300 in labor to replace and like $150 for the part. Apparently Sears charges $600/hr for labor. John was more focused on selling me an appliance maintenance plan for $60 per month than diagnosing my dishwasher leak. He didn't run a cycle, look underneath or anything. Very disappointed with this. Sears wouldn't even refund my "diagnostic fee". UPDATE 03-02-26: I finally got around to calling Sears back (the number given is one I called before) and entered the voice prompt menu from hell. My issue isn't an "option" that can be addressed. I tried getting a live representative and instead was welc

Got diagnosis and repair scheduled quickly, parts came overnight, and fixed the next day! All for a lot of money! I believe in buying good products and repairing them, rather than throw them away and replacing them with every problem. Dryer is 8 years old and now back to new again, thanks to Kurtis.

Firstly, this review does not refer to the two technicians assigned to Order Number 000476613216538 who were polite and helpful. Between Dec 25, 2025 and Jan 21, 2026 I was given 6 appointments (3 no shows by repair service agents with no explanations) and waited at home from 8am until 5pm each day. A technician eventually attended and diagnosed a problem (lower element) and a part was ordered ($178.88 + tax). A different technician came to fit (40 minutes labor time) and also diagnosed a separate problem (temperature sensor) and that part was ordered ($131.75 + tax). The second technician returned and fitted the sensor (75 minutes labor time). The combined order wait time for parts was more than a week. During the above dates I received 79 emails from Sears H.S. with confirmations/ca