Sears Appliance Repair

Our service person Davis was great. He came out checked our dishwasher ordered a new control panel and came back the next week and installed it for us. He provided great service and was very polite and professional.

The service person, himself was very nice and courteous. I can’t say the same for his skills as a repair person. He was there to replace the hose in the dishwasher, which he did. But when he put the dishwasher back in its place, he didn’t put the hose in the correct place in the back of my kitchen wall. For a few months, water was just pouring out underneath the wood floor of my kitchen. I don’t know how much water was spilling out onto the surface under the dishwasher & my kitchen floor and kitchen sink/cabinet. We didn’t notice anything for until I had a friend over, who noticed some unevenness on the floor and water seeping through between the composite floor tiles. I had my husband and his friend do some checking, and that’s when we discovered that water was spilling out from the back

Our interactions with Patrick were fantastic. I have 4 stars vs 5 stars because our first scheduled visit got cancelled at the last minute with very little notice.

Technician was knowledgeable, friendly and courteous. I rate Charles 6 on a 1-5 scale. My complaint is with no breakdown of costs, and the fact the $149 show up fee is not shown as applied to total cost. Even if the part was $200, labor was maximum 30 minutes and close to $1000. THIS is extreme!!!

Brandon was helpful, efficient, and straightforward. As for Sears, their website provided everything upfront and there were no surprises.