The Home Depot

Today a nice employee was trying to cut a piece of wood for me using their electric saw. Another employee, I presume someone above him, rudely attempted to rewove him to do something , somewhere else in the sore while I was just standing there. This is why I prefer Other hardware stores. Some of the employees can be very rude, with no business sense or clue as to why they have a job in the first place. Shameful!! Update: Yesterday, I submitted a review/complaint about my experience at the San Luis Obispo store. Today I received a response from the owner. I really appreciate the prompt response and the apology. It shows that management cares about it's customers. Today I went back, and the experience was very different. Everyone was very nice and helpful. I will continue to shop at H

CONCERNING THE RENTAL TRUCKS -- FAIR WARNING -- If you care to waist a hour of your time for nothing, by all means try to rent a truck at Home Depot. The onboarding process uses CLEAR -- which is needlessly invasive, and took two tries for it to go through, and in spite of the fact I had insurance and a policy number, they wouldn't accept it. I easily rent 10 or more vehicles in a year and that's never ever been an issue. It's likely a ploy to sell insurance coverage. Also I found out the late fees are extraordinarily high, especially considering you'll likely stand in a long customer service line to return it. Gladly I decided to give up and go to U-Haul instead over on Prado. I walked up with no reservation and was in the vehicle on my way in under 10 minutes. Taxes, fees, milea

The Home Depot had almost everything that we needed. The staff was very courteous and looked for items that we could not find. They were very helpful. They had cheerfully took it an item that I was not pleased with and allowed me to exchange it with the right one. They were always courteous.

Staff won't answer the phone. Ever. To test I went into the customer service line and called. The two employees that weren't serving customers just joked about it and went back to talking about their dating history. I was supposed to get a same day delivery of in-stock item's for two days now and can't get any help or switch to pickup. Nobody wants to do their job. They had no problem taking my money, but seem to have a problem providing a service.

California Home Depot’s hit different. Had everything we needed, very courteous employees, and smooth checkout. Even returning unused material for a job went quick and easy. Plus, they have a very delightful selection of pack out gear.