The Window Broker

They installed our windows 5 years ago. They worked quickly and were clean, and offered a great price. The windows are still wonderful 5 years later. We have had no issues at all. They did not break during the hail storm we had. We needed a new roof and siding due to that hail storm. Dave worked with our insurance helping to push them along and had a crew out there quickly. We love our new siding! When a piece of the flashing was loose, a guy was out there to fix it within a few hours. I would gladly work with them again.

I had garbage and metal blown into my yard from the crew working on my neighbor's house. I called twice and the the crew came out to clean up at night time. More garbage and debris blew into my yard a few days later. Then my brand new car had a nail puncture the tire and then I wound up with a roof nail in my knee from knealing in my yard trying to get my cat in the house. Called again to report these issues and got a nasty attitude from the woman at the front desk saying "I guess we will have to come out AGAIN to clean clean clean!!" Super sloppy work and even more unprofessional. I now had to pay money to patch my tire and go get a teatnus shot with ZERO remorse from the company to reimburse me for the damages they caused twice now or to do anything right by what happened. I did not even

Promises and warranties mean nothing if you have no handle or control over the manufacturer. Stuck with a house of expensive windows half of which are defective but cannot be fixed because "manufacturer is not doing painted windows at this time" or the past couple years apparently. Have a large picture window separating and flexing due to poor installation. Was also supposed to he fixed and never was. The son has been rude about it since the beginning and almost annoyed that we would bring up the constant issues. Workers were rude, smoking, messy and only worsened as we would request them kindly to clean up after themselves so my family was not stepping on shards of wood, nails and debris left in excess. Windows are very hard to latch. They look nice but who cares if it doesn't function p

No other way to put it except--DO NOT DEAL WITH THIS COMPANY--reporting to Better Business Bureau No communication--18months later and no window...then gave our deposit back without any apology or acknowledgment of wrong doing. They simply never ordered it or explained why they held our deposit for all that time. We called and called throughout the process always giving them the opportunity to pull the ripcord, and yet they continued to assure us it was coming. Why? None of it makes sense. But what does make sense is that they chose lies and deception over honesty and customer service. The end. So save yourself the problems, and pay a little more for care. I will spend a year expressing why this business is a failure. They stole from us by keeping our money and not telling the truth. Tha

Friendly and accommodating during the sale, but lacked follow through and did not live up to the requirements specified in the contract or drawings they provided. They did not clean up the grounds or even the windows they installed. Poor installation on a number of windows causing air leaks, not all the screens fit properly, defective windows were installed and installation of replacement trim was unsatisfactory (unfinished wood, cuts not straight, bad joints) and unprofessional. The installers damaged our homes siding and even removed insulation from behind our siding. The caulking installation was messy and it did not match the window color.