Town & Country Pools

I’m from out of the area but the one I normally use was closed at 1015 am. So I searched and located this gem. The service and their product are top shelf and quality. More detail in questions than ever asked and I noticed a difference within an hour of using chemicals. I might save my needs and use them more regular but they are 50 minutes away in one direction.

We're really happy with the service Rick, Lexus and the rest of the Town & Country Pools team has provided. They're always willing to help! For a first time pool owner, they made opening our pool easy. Appreciate this family owned business!

I agree with previous reviews about the staff. If you are lucky you will get the only lady in there that is nice and knows what she is doing. If I had another place to buy the chemicals that was closer I would! The last time we were in there the girl was RUDE and when we asked for a bag to put our bunch of chemicals in she snapped at us and acted like we were stupid for asking such a thing. The didn't have any bags. We asked for help getting our bag of sand out to the car but her and the other worker refused to help us so we didn't get the sand for our filter. She was not helpful at all but occasionally there is another lady that is nice.

We had our pool put in by the father of the current owner. We were more than happy. The son installed a new liner. We called about a wrinkle shortly after installation, were basically told tuff luck. We fixed it our self. When we closed this year and lowered the water we noticed that our new liner faded more in 2 seasons than our other liner did in fifteen years. If you are smart you will find another dealer. The son is not the father. We suspect that the new liner we purchased was a second. The pattern is off in several different spots. Very unhappy.

I'm very sorry that you feel we've treated you with poor customer service. We may have been having a bad day, busy day, or responding to a condescending response. We try to make our customers our first priority and treat them with respect. We are a swimming pool dealer and we carry the minimal amount of SPA products. The employee pointed you in the direction for the Bromine test strips that we do sell, so therefore she at least gave you our best option we have. She also would have helped you carry chemicals, sand, or any other products to your car. Unfortunately being a small mom and pop store we can not compete with online pricing what we can offer is GREAT products and GREAT Customer Service!