Ainsworth New York (Formerly The BP Group)

Ainsworth engages in price gauging and doesn’t guarantee their work. Can’t even do basic repairs, charges a minimum of $2000 for faulty work.

We have been receiving HVAC services from them for years. They techs are always pleasant and professional. They arrive to appointments on time and communicate every step of the way. Our only complaint is the attitude my associate received from Miss Jessica. Very abrupt and harsh. Don’t know if she was having a bad day, but clearly wasn’t our fault. I felt so bad for my co-worker. Not a good first impression for her second week with us.

We had a TERRIBLE experience with this company. Last year we had a leak in our AC that was spreading into our floors. The maintenance person came on two separate occasions to look at it and determined that it was a problem with our pipes. Based on that recommendation we opened a hole in our wall and found that it was not our pipes, but (as we suspected) a leaking AC unit. To make matters worse, our super took one look at the unit and immediately saw that condensation was collecting on the outside and the actual unit was dripping. They came back and fixed the AC (but not before making us sign a new yearlong contract). They refused to fix the walls that we cut a hole into based on their recommendation. On top of that, our wooden floor was completely ruined because of their negligence. To ma

i have used BP Group's services for many years. I have received the same technician that I request; not to imply that all their technicians aren't competent its just my preference. The professionalism and courtesy is .incomparable. From the initial contact to the completion of the service call I feel comfortable and confident. Technicians have always arrived on time and estimated time for completion of work has always been punctual and efficient. I have and do recommend BP Group to all in needs of HVAC services.

The BP Air team is always responsive, helpful and willing to assist however they can. Lisa and Shaylinn in their office are quick to respond and always kind! It has been a pleasure working with BP Air on all our HVAC needs!