Buena Vista True Value

Took in a 30 lb propane tank with approximately 2 gallons in it. Just wanted to top off. Almost did not bring as plenty. Went to pay and was charged for a completely empty tank. Never again

Camping nearby and needed a few items. The cashier was professional and knowledgeable and helped us find the last thing we were looking for. We also topped off our propane tank. Great customer service! (I read a few of the negative reviews of this place regarding the lax mask mandates a few months ago...that would’ve actually brought us into the store to give them our business as our family never subscribed to the mask propaganda). Kudos to common-sense customers, employees and manager at your store!

Called ahead to ask if an item was in stock (1-1/2” abs coupling) and the person assured me as he just stocked them. Drove 35 miles to get there and find out he stocked 2” items. I understand quality employees are hard to find, but at least take 30 seconds to go put hands on the item so customers don’t have to waste time and fuel.

I've been painting my office and have had to come in several times to get white paint. I accidentally grabbed two cans of paint that were the wrong base. I came in and switched them out for the correct ones. I go back in today to get my last cab and the same lady who helped me previously asked me if I had the right one and said, "Are you sure you got the right one, because I got in trouble last time for you getting the wrong ones." I've worked in customer service most of my life including now managing many businesses. One thing you never do is blame the customer and make them feel bad for making a mistake regardless if you got in trouble. I said back, "well mistakes happen." The lady has short brown hair and is probably in her 50's. The initials on my receipt is JTM. I highly recommend let

They are amazing. Staff and owners are very helpful and just nice people in general. They have a great selection of various parts, tools, hardware, etc. I'm moving out of state in two weeks, so I won't be able to take much more business there, but I wish I had known how much better this store is than the Leadville store's selection because I would have been driving there years ago. Definitely worth the drive to BV if you need to go to a hardware store! (And they let me being in my dog, leash required, which was a huge bonus)