Drain Brain

If I could give a zero star rating I would. Called with an emergency drain backup flooding the basement. Dispatcher was very pleasant. The plumber on call did not call and so I called the dispatcher back 40 minutes later. The plumber finally called. He sounded drunk and said it was too cold to go out. So much for 24/7 emergency service. 🙁

Dylan from Donahue-Halverson recommended Drain Brain to me. On Saturday, July 5th, I called at 12PM. By 2PM, Tom, from Drain Brain fixed the problem. They quoted me $550 plus tax before they came and that was how much I paid. It was a clog between my house and the street that took a snake of about 60 feet. They were excellent. I don't know if the price was reasonable or not , but it was in the middle of a holiday weekend, and they were willing to come immediately (someone else quoted me a holiday rate of $400 just to show up). I was really happy with the service. Would definitely use them again.

Drain brain is very reliable, kind and professional. They fixed the issue right away and they are very fair. I would definitely recommend them!

Their weekend phone dispatcher wasn't a great experience but the person that called back to talk through the issue, and the tech that showed up to clear our drain were both great. Also compared to what others locally charge 395 + tax seems reasonable for a weekend visit.

The tale of two plumbers and services. The contrast between Auchinachie plumbing and Drain Brain, Ithaca. Both plumbers were on time. Both were courteous and respectful to myself and my home. Here lies the difference. The plumber from Auchinachie identified the issue, which was in the line connecting my Home to the sewer. The conversation led to the park which my home is in should be responsible for this issue. We tried calling the parks office, but due to issues with their cable and phone service we could not get through. The young man went on to explained that for this drain to be cleaned out, it would be well over $800 at which my son who was on the phone, got very upset and thought that was an outrageous amount of money which upset the plumber because he felt my son was accusing him