Grand Rapids Mulch & Stone

Needed 30 yards of mulch delivered and spread out in the apartment complex I manage. Grand Rapids Mulch was quick to respond and get the job done. Plus they didn't even ruin any grass or landscaping because now they have a huge blower truck! So I didn't have to spend extra money on labor for a bunch of guys to do it. They sent a 3 man team and were done in no time!!

This review is only for the customer service. I am not able to review the product, as the delivery was never made. After ordering, a time was scheduled for the delivery. The time came and went. At 7pm I called and was told they had stopped delivering hours ago. They apologized and said they would do it first thing the following morning of the next day. Once it was noon and there was no delivery or contact made, I called to see what the deal was. I was told he could not talk to me because he was trimming trees. I got a call back 20 minutes later saying they could "maybe" deliver the mulch 2-3 days from now. If the customer service is that poor I can't imagine the product.

After a mixup in the beginning Dustin assisted me and helped me get what I needed. He went above and beyond and was amazing. Definitely will use them in the future. A+

Delivery within 24 hours. Great deal compared to bagged mulch from a big box store. Will use their services again in the future.