Perfect Painters - Heritage Builders

For two years of my time at Ithaca College, I lived in a Perfect Heritage house and had a great experience. The house I rented was very nice and in a safe area, for a very competitive price-- considering Ithaca costs. Everybody at the office is very kind and responsive when it comes to calls and emails. The maintenance team was also very responsive and always courteous when coming to the house to make repairs.

I lived in Heritage rentals for about 4 years through undergrad and grad school and absolutely loved it! The houses I lived in were both very nice, and in a good location. Maintenance was always very responsive, and someone would show up within a few hours or next morning at the very latest. Ken was always great to talk to in the office, and did a great job coordinating between us and the Heritage team. There was occasionally some delay in communication for paperwork, but would always get worked out eventually. I couldn't have asked for a better experience!

One of the most unprofessional run businesses I have encountered. The secretary running the desk and office is rude and disrespectful. They consistently "lost" mailed rent checks and then somehow found them immediately ever time I called and told them they already deposited the check. Took 2 months to have security deposit returned with dozens of phone calls and emails ignored, until a lawyer was mentioned and then conveniently immediately responded. When I did receive my security deposit back they came up with random maintenance, cleaning and painting fees that were completely ludicrous as I left the place spotless and actually better then when I moved in. They are the cheapest rental properties in the Lansing area for a reason. If I could give them less than a 1 star rating I would. Save

I gave them one star because you can't select "post" with out at least one. I am a real estate professional of many years with an excellent reputation. I am absolutely disgusted with the way this company does business not only as a professional, but as a parent. The owner Ron, and office manager Dawn, do not communicate well at all and are very rude. The communication is terrible, the service is poor, they keep money from security deposits with out merit in my professional opinion. Stay clear from this organization. I always treated them with respect and kindness, the behavior was not returned. Feel free to contact me for details.

Not sure re other reviews, but my experience was that they were helpful, respectful and prompt. Ken was the person I dealt with and he was incredibly responsive and helpful. They were willing to fit me in and even deal with last minute job. Their price was fair for the work and timing that I needed. To be honest, many of the local painters were not at all responsive on a small job at all nor did many of the local companies have good follow through. I really appreciated their quick response, responsibility and follow through.