The Home Depot

On a $3,500 Trex deck project, the quality of lumber & Trex decking supplies that were delivered to me from Home Depot, Ithaca, NY was poorest quality imaginable. After I complained, I was to receive a communication to arrange replacement pieces, but that never came. A second delivery was refused by the driver, claiming the residence was inaccessible. After another communication, the store representative admitted he forgot to contact me. $150 was offered as compensation at which I laughed at. $300 refund was then offered, which I accepted because dealing with incompetence is too time consuming.

I was in the store on Friday 1/2 / 2026 and was purchasing two electric heaters and a heat lamp. I went to the self-checkout area scanned one electric heater and one heat lamp. Proceeded on the checkout screen to enter my phone number and proceed to the payment for two of the three items. I was approached buy a little old lady (employee)with a mask on named Ann and she stated I was watching you and you did not scan the other heater sarcastically. I turned around and ask her if I was done with my transactions and headed out the door?She just glared at me and shook her head. She did not even wait to see if I was going to do another transaction for the remaining heater. She just immediately jumped on me. I have to do separate purchases for different properties for booking reasons to track by

EVERY SINGLE TIME I order a same day delivery item from here, it is delivered to the wrong location or address. They do NOT read delivery notes or even go to the right address. It's beyond infuriating. There is nothing difficult about my delivery address or location.

I just want to thank Joe who helped me tremendously today! I went in for some safety glasses for a gift and they had just come in yesterday. While I couldn’t find them, he took the time to find them for me even though they weren’t out on display yet. I’m so excited he was able to find them for me and that I am able to gift them… thanks a ton Joe!

Similar to the recent review on here I quit going to this store now because of Ann. Every time I go to the self check out she will stand directly behind you and watch every move you make. If you pause for a second or make any hesitation when scanning or paying she immediately jumps in and accuses you of doing something wrong or trying not to pay. One time someone in the paint department gave us a free sample because they didn’t have the correct paint we wanted in stock and Ann had a fit at the checkout because of it and said she was going to get that employee in trouble. Like what??